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FAQ's

 

 

How long is the Setup process?

As long as paperwork is correctly submitted, your payments page can be up and running within 10 business days. However, we recommend additional time for a marketing/promotion strategy for your tenants.

 

 

Is the tenant's billing information secure?

Our platform is PCI and CISP Compliant. We abide by the highest standard in electronic payment security . This program is intended to protect cardholder data-wherever it resides-ensuring that members, merchants, and service providers maintain the highest information security standard.

 

 

What documents are required for approval?

-Signed MBS Service Application

-Signed MBS CC Application

-Signed MBS eCheck/EPS Agreement

-Signed Pricing Addendum

-Copy of Owner Driver's License

-Copy of Voided Check

-Copy of 2 Previous Bank Statements

 

 

Why should our marina offer online payments?

Answer Tenant Preferences - slip tenants expect to be able to pay online

Convenience -  offer slip tenants convenience of online payments, 24/7

Reduce Delinquencies - with ability to schedule payments, payments will always be on time

Multiple Payment Options - offer online payments via credit card or eCheck

Multiple Billing Schedules - offer One-time or Recurring Payments

Quicker Funding Times - 24 hour funding

Manager Toolbox - utilize our user-friendly online toolbox to track all payment history

Integration - intergrates with your website and Marina Management Software

Eliminate Processing Cost - our system is designed to eliminate processing cost over time

Savings from "Paperless Office" - reduction of admin time/cost handling payments

Added value services - Provide low cost added-value services to your slip tenants

 

 

Why will our tenants make online payments?

Convenience -  no longer pay for gas/postage expense when paying online

Avoid Late Fees - with ability to schedule payments, payments will always be on time

Real-time Notification - receive email confirmation with every payment

Flexible Payment Options - pay with debit/credit card or eCheck

One-time or Recurring Payments -  Setup monthly Recurring Billing from checking account

Payment History - check all past payments and payment dates

Earn Rewards - Earn points or airline miles when using rewards-based cards

Pay Rent Remotely - Pay online at your convenienc 24/7

 

 

How can our tenants make a payment on our payments page?

A tenant can simply register on the marina's payments page (to be approved by management for payment settings). Management can also set up new tenants on their own (or) upload full tenant list into the system with CSV file.

 

 

Can eSlip 2.0 integrate with our Marina Management Software System?

Absolutely. We have seamlessly integrated with several web-based management systems. We collaborate with system providers to provide the best-of-breed services for property managers. Have your management software provider contact us for more details.